Returns and right of withdrawal

Right of withdrawal

As a private customer, you have a 14-day right of withdrawal from the day you receive the goods. If your order is delivered in several parts, the period runs from receipt of the last item.

If you wish to withdraw from your purchase, you must notify us before the deadline at info@etiketwine.com. Please include your order number and the items you wish to return.

You can use the Danish Consumer Ombudsman's standard withdrawal form, but it is not required.

You must then send the items back no later than 14 days after your notification. Simply refusing delivery or not collecting the parcel is not enough.

Returns

You pay the return shipping and are responsible for the items during return transport. Pack the bottles securely and keep proof of shipment.

Send returns to:

ETIKET WINE ApS
Bjælkevangen 7A
2800 Kongens Lyngby
Denmark

We do not accept returns sent cash on delivery or to a parcel shop.

Condition of the goods

Return the bottles unopened and with any original box or wooden case.

You are liable for any reduction in value resulting from handling beyond what is necessary to examine the goods. Opening a bottle may mean the bottle loses its entire value. This does not limit your right to complain about faults in the wine.

Refunds

We refund you without undue delay and no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the items back or proof of return, whichever comes first.

The amount is refunded via the same payment method you used for the purchase, less any reduction in value.

If you return the entire order, we also refund the original shipping cost corresponding to our cheapest standard delivery. For partial returns, the original shipping cost is not refunded.

Faults and damage

If you have received a wrong or damaged item, or find a fault with the wine, write to info@etiketwine.com with your order number and a short description. Please attach photos, and keep the item and packaging until we have agreed on the next steps.

You have a two-year right to complain under the Danish Sale of Goods Act and must complain within a reasonable time after discovering the fault. In the case of a justified complaint, we cover reasonable and necessary return shipping costs.